Contents
1Introduction
This Privacy Policy applies to all services offered by Bet Rupe through the website betrupe.net and any associated mobile applications (collectively, "the Platform"). It governs how Bet Rupe collects, stores, uses, and protects the personal information of registered players and visitors based in Pakistan.
Bet Rupe takes privacy seriously — not because it is legally required, but because it is the right way to operate a platform that Pakistani players trust with their money and personal details. When you register on Bet Rupe, deposit in PKR via Easypaisa or JazzCash, or place a cricket bet in real time, you are sharing information with us. This document explains every aspect of how that information is handled.
Plain language summary: This policy tells you what data Bet Rupe holds about you, why we have it, and what you can do about it. Reading the full document is worth your time. The key points: we do not sell your data, we do not share it with advertisers, and you can request a copy or deletion at any time.
By using the Bet Rupe platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how your data is handled as described here, you should not use the platform or contact us at support@betrupe.net before registering.
2Who We Are
Bet Rupe is an online gaming and sports betting platform operating at betrupe.net and serving players across Pakistan. The platform offers cricket betting (including PSL and Pakistan international matches), casino games, live roulette, slots, poker, and Ludo — all denominated in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, Bet Rupe acts as the data controller in respect of all personal data collected from Pakistani players and visitors to the platform. Queries regarding this Privacy Policy or your personal data rights should be directed to support@betrupe.net with the subject line "Privacy Request".
3Personal Data We Collect
Bet Rupe collects only the personal data necessary to provide a functional, secure, and compliant gaming platform. The categories of data we collect are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, profile photo (if uploaded) | Registration & verification |
| Contact Data | Pakistani mobile number, email address | Registration |
| Financial Data | Easypaisa / JazzCash account reference, deposit amounts, withdrawal amounts, PKR transaction history | Every deposit or withdrawal |
| Gaming Data | Bets placed, games played, stakes, outcomes, session durations, cricket betting selections | During platform use |
| Technical Data | IP address, device type, browser, operating system, mobile carrier | Every platform visit |
| Usage Data | Pages visited, features used, time on platform, referral source | During platform use |
| Communication Data | Support chat transcripts, emails, WhatsApp messages to support | When you contact support |
Bet Rupe does not collect sensitive personal data such as biometric data, health information, religious beliefs, or political affiliations. If any such information is volunteered by a player in a support conversation, it is not recorded in player profiles and is not used for any purpose.
4How We Collect Your Data
Bet Rupe collects personal data through three main channels:
Directly from you: When you register an account, verify your identity, make a deposit or withdrawal, contact support, or participate in a promotion. This is the largest source of personal data on the platform.
From your device automatically: When you visit the Bet Rupe platform, your browser or mobile app sends technical information including your IP address, device type, and browser version. This is standard for all websites and apps and cannot be switched off without stopping your access to the platform.
From third parties: Where a new player registers via a referral link from another Bet Rupe player, we receive basic referral data (the referring player's ID and the referral code used). Payment processors such as Easypaisa and JazzCash confirm the status of transactions to Bet Rupe but do not share full account details beyond what is needed for transaction verification.
Bet Rupe does not purchase personal data from data brokers, marketing companies, or any other third party. All data held on our platform has been collected directly as described above.
5Why We Use Your Data
Bet Rupe uses your personal data for specific, documented purposes only. We do not use data collected for one purpose to serve a different purpose without informing you:
- Account management: To create and manage your Bet Rupe account, verify your identity, and maintain accurate account records including your PKR balance and transaction history.
- Payment processing: To process deposits and withdrawals in PKR through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, and to verify that payment instructions come from the authorised account holder.
- Service delivery: To allow you to access cricket betting markets, casino games, PSL live betting, slots, poker, and Ludo, and to record the results of bets and games accurately.
- Security and fraud prevention: To detect and prevent unauthorised account access, duplicate accounts, bonus abuse, money laundering, and other prohibited conduct described in the Terms and Conditions.
- Responsible gaming: To monitor for signs of problem gambling behaviour and to apply player-requested tools such as deposit limits and self-exclusion settings.
- Legal compliance: To meet anti-money laundering (AML) obligations, age verification requirements, and any other legal duties applicable to online gaming operations.
- Platform improvement: To analyse aggregated, anonymised usage patterns and improve the Bet Rupe platform, game library, and user experience over time. Individual player data is not used for this purpose without anonymisation.
- Communications: To send account notifications (password resets, deposit confirmations, withdrawal confirmations, security alerts) and, where you have opted in, promotional communications about Bet Rupe offers.
6Legal Basis for Processing
Bet Rupe relies on the following legal grounds for processing your personal data:
Contractual necessity: Most data processing on Bet Rupe is necessary to fulfil the contract between Bet Rupe and you as a registered player — i.e., to operate your account, process your PKR deposits and withdrawals, and settle your bets and games correctly.
Legal obligation: Some processing — particularly identity verification, AML checks, and transaction record-keeping — is required by applicable law regardless of your preferences.
Legitimate interests: Processing for security, fraud prevention, and platform improvement is conducted under Bet Rupe's legitimate interest in operating a safe and well-functioning platform, provided those interests are not overridden by your privacy rights.
Consent: Marketing and promotional communications are sent only where you have explicitly opted in. You can withdraw consent at any time by contacting support@betrupe.net or using the unsubscribe option in any communication.
7Sharing Your Data
Bet Rupe does not sell your personal data. We do not share it with advertisers, data brokers, or third-party marketing companies. Your data is shared only in the following limited circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and other payment service providers receive only the transaction data necessary to process your deposit or withdrawal. They process this data under their own privacy policies and are not permitted to use it for any other purpose.
- Identity verification providers: Where enhanced identity verification is required (for large withdrawals or compliance checks), we may share your name and CNIC number with a third-party verification service operating in Pakistan. This data is used solely for the verification check and is not retained by the provider beyond what their own legal obligations require.
- Technology and infrastructure providers: Cloud hosting, database, and cybersecurity providers that support the Bet Rupe platform infrastructure. These providers process data only under strict contractual terms and do not have independent access to use your data.
- Legal and regulatory authorities: Where Bet Rupe is required by Pakistani law to disclose information — for example, in response to a lawful court order or regulatory investigation — we will comply. We will notify you of such disclosures where legally permitted to do so.
- Business transfers: If Bet Rupe is involved in a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer before it occurs.
Bet Rupe never shares your data with sports leagues, cricket boards, or third-party betting exchanges without your explicit consent. Your betting history is private to your account and is not shared with any third party except as described above.
8Payments & PKR Transaction Data
Because all transactions on Bet Rupe are conducted in Pakistani Rupees, your financial data is closely linked to Pakistani payment infrastructure. The following applies specifically to how we handle payment data:
Mobile wallet references: When you deposit via Easypaisa or JazzCash, Bet Rupe receives a transaction reference number and the registered mobile number associated with the wallet. The full Easypaisa or JazzCash PIN or account credentials are never transmitted to Bet Rupe and are not visible to us at any point.
Card data: If you deposit using a Visa or Mastercard issued by a Pakistani bank, card processing is handled by a PCI-DSS compliant payment gateway. Bet Rupe does not store your full card number, CVV, or expiry date on our own servers.
IBFT bank transfers: For IBFT deposits, Bet Rupe receives your bank account number and the transferring bank's identifier. This information is used solely to match the incoming transfer to your Bet Rupe account.
Transaction history: A complete record of all PKR deposits and withdrawals is maintained in your Bet Rupe account and is accessible to you at any time from the transaction history section. This record is retained for a minimum of five years as required for financial compliance purposes.
9Data Security
Bet Rupe applies industry-standard and above technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. The key security measures in place are:
256-bit SSL encryption: All data transmitted between your device and the Bet Rupe platform is encrypted using 256-bit SSL/TLS technology. This applies to login, account access, deposits, withdrawals, and all other platform interactions.
Encrypted data storage: Sensitive fields in the Bet Rupe database — including identity documents, financial data, and authentication credentials — are stored in encrypted form. Even in the unlikely event of a database breach, this data cannot be read without the corresponding decryption keys.
Two-factor authentication (2FA): Bet Rupe supports two-factor authentication using your registered Pakistani mobile number. Enabling 2FA significantly reduces the risk of unauthorised account access. We strongly recommend all players enable this feature.
Regular security audits: The Bet Rupe platform undergoes periodic independent security assessments to identify and address vulnerabilities before they can be exploited. Findings are acted upon within defined timelines based on severity.
Access controls: Access to player personal data within Bet Rupe is restricted to staff members who need it to perform their role. All data access is logged. Staff with access to personal data are subject to confidentiality obligations and regular data protection training.
If you suspect a security issue: Contact Bet Rupe immediately at support@betrupe.net. Include as much detail as possible about what you observed. We treat all security reports seriously and investigate promptly. Do not share suspected security vulnerabilities publicly before contacting us.
10Cookies & Tracking Technologies
The Bet Rupe website and mobile application use cookies and similar tracking technologies. Here is what they are and how they are used:
Bet Rupe does not use advertising cookies, third-party tracking pixels, or any technology that tracks your activity outside the Bet Rupe platform for marketing purposes. You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using the platform.
11Data Retention
Bet Rupe retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable Pakistani law. The following retention periods apply:
- Active account data: Retained for the duration of your account and for a minimum of 5 years after account closure. This covers identity records, contact details, and financial transaction history.
- Gaming history: Records of bets placed, games played, and outcomes are retained for 5 years from the date of each transaction. This is required for dispute resolution and regulatory compliance.
- Support communications: Chat transcripts and email correspondence are retained for 2 years from the date of the communication unless they relate to an open dispute or legal matter, in which case they are retained until resolution.
- Technical logs: IP address and device access logs are retained for 90 days and then automatically deleted, unless flagged in connection with a security investigation.
- Verification documents: CNIC copies and other identity verification documents are retained for 5 years after the relevant verification was conducted, in line with AML obligations.
After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical analysis purposes.
12Your Privacy Rights
As a Bet Rupe player, you have the following rights in respect of your personal data. All requests can be submitted to support@betrupe.net with the subject line "Privacy Request".
Right of Access
Request a copy of all personal data Bet Rupe holds about you. Provided within 30 days of the verified request.
Right to Rectification
Request correction of inaccurate or incomplete personal data in your account. Most updates can be made directly in account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected. Some data must be retained for legal compliance and cannot be deleted on request.
Right to Object
Object to processing of your data for marketing purposes or on grounds of legitimate interest. Marketing opt-outs take effect within 24 hours.
Right to Restriction
Request restriction of processing while a dispute or inaccuracy is being resolved. Your data is then held but not actively used.
Right to Portability
Receive your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service. Available for account and transaction data.
Bet Rupe will respond to all privacy rights requests within 30 days. Where a request is complex or involves multiple data categories, this may be extended by a further 30 days, with notice given of the extension. Identity verification may be required before any request is processed to confirm the request comes from the account holder.
13Children's Privacy
The Bet Rupe platform is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If a minor has registered on the platform by providing false information, and this comes to our attention, the account will be immediately closed, all transactions voided, and the original deposited funds returned to the payment method used.
If you are a parent or guardian and believe your child has registered on Bet Rupe, please contact us immediately at support@betrupe.net. We will investigate and act without delay. Identity verification will be required to confirm the relationship and the minor's date of birth before action is taken.
14Marketing & Communications
Bet Rupe sends two types of communications to players:
Transactional notifications (cannot be opted out of): Deposit confirmations, withdrawal confirmations, security alerts (new login detected, password changed), bet settlement notifications, and account-related messages. These are necessary for the operation of your Bet Rupe account and are sent regardless of your marketing preferences.
Marketing communications (opt-in only): PSL match promotions, bonus offers, new game announcements, referral programme updates, and other promotional content. These are sent only if you have explicitly opted in during registration or subsequently via your account settings. You can withdraw consent at any time by emailing support@betrupe.net or using the unsubscribe link in any marketing email.
No spam, no third-party marketing: Bet Rupe does not sell your contact details to any advertiser or third-party marketing company. You will never receive promotional content from third parties as a result of registering on Bet Rupe.
15Changes to This Privacy Policy
Bet Rupe reviews and updates this Privacy Policy periodically to reflect changes in the platform, applicable law, or our data practices. The effective date at the top of this page shows when the current version was last updated.
Material changes — those that significantly affect your rights or how your data is used — will be communicated to you via a notification on the platform and, where appropriate, by email or SMS to your registered Pakistani mobile number. Minor changes such as typographical corrections or clarifications that do not alter the substance of the Policy may be made without direct notification.
Continuing to use Bet Rupe after a revised Privacy Policy is published constitutes your acceptance of the revised Policy. If you do not accept a material change, you may close your account by contacting support@betrupe.net. Any PKR balance in your account at the time of closure will be returned to your registered payment method.
16Contact Us About Privacy
For any questions about this Privacy Policy, to exercise any of your rights described in Section 12, or to report a privacy or data security concern, please contact the Bet Rupe privacy team:
Email: support@betrupe.net
Use subject: "Privacy Request"
Response time: Within 24 hours
Rights requests within 30 days
Live Chat: 24/7 in your account
Fastest for general queries
WhatsApp: Via the platform
Available around the clock